EQUESTRIAN INFLUENCE, INC.SM POLICIES
CONTACT US
Mailing Address: 4780 West Ann Road, Suite 5-352 , North Las Vegas, NV 89031
Although Equestrian Inc. does not produce printed catalogs, we do Mail special product announcements, sales notices, and special promotions.
ORDERING / SHIPPING / RETURNS
Our website is secure. We employ a method of interaction with our visitors that does not compromise credit card information. This online system is very secure.
ORDERING ONLINE- PREFERRED
Please take a moment to bookmark our site for your convenience- new products are added and we post sale items continually.
ORDERING BY PHONE
If you would prefer to place your order by phone, call 615-830-1001. We have limited phone operators and you may need to leave a message. Please leave the best number we can reach you at and we will return your call. If you have a question regarding a product or on order, email us at: info@equestrianinfluence.com
ORDERING BY MAIL
Send your order to: Equestrian Influence, Inc.SM • 4780 West Ann Road, Suite 5-352, North Las Vegas, NV 89031
PAYMENT METHODS
We accept Paypal, Visa, Master Card, and American Express via secure website.
Please have your credit card number and expiration date ready when ordering by phone.
Money orders and personal checks may accompany mail orders. Personal checks will delay your order as we must wait for your funds to clear before we ship any merchandise.
Please allow an additional 14 days for shipping and handling your merchandise if paid by personal check. (To order by check , just print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields required, then mail the form to the address above.
RETURN / REFUND POLICY
We want your shopping experience with Equestrian Influence, Inc.SM to be a great one. If you’re not completely satisfied with your purchase or if the merchandise is defective or damaged upon receipt , please contact us immediately in writing after your product has arrived for a return authorization claim number. All claims must be made within 3 days of receipt of order.
Shipping charges will not be refunded. Dated and seasonal products are non-returnable. Custom orders are non-returnable and there are returns on Sale items as well. Returned products must be absolutely new and in unused condition for refund.
GENERAL SHIPPING INFORMATION
Most merchandise will be delivered within 10-14 days after placing an order or unless item is on backorder. Custom orders will be emailed with approximate arrival time. The default on your order will be Federal Express ground service.
We ship worldwide! We use Federal Express or UPS as our primary shipping. Expect delivery 10-14 days after ordering unless if your shipment is being shipped internationally. Allow 3 to 4 weeks for delivery internationally.
EXPEDITED SHIPPING
Expedited shipping options are available for orders placed prior to 12:00pm (noon) Eastern time, Monday thru Friday with the exception of orders shipping to Alaska, Hawaii, Canada, or Internationally. If an expedited shipping method is selected after 12:00pm (noon) Eastern time or on weekends then it will apply to the next business day. Note oversize or extra large orders may be subject to additional charges. You will be notified via email if this applies to your order. Shipping to Alaska, Hawaii, Canada, or internationally will have a minimum $10.00 surcharge added per box.
PRIVACY STATEMENT
We have created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this web site.
We use your IP address to help diagnose problems with our server, and to administer our Web site. Your IP address is used to help identify you and to gather broad demographic information.
Our site's registration form requires users to give us contact information, like their name and email address, and unique identifiers. We use customer contact information from the registration form to send the user information about our company. The customer's contact information is also used to contact the visitor when necessary if they have subscribed to the mail list. Users may opt-out of receiving future mailings by choosing to un-subscribe. Unique identifiers are collected to verify the user's identity and for use in our record system.
This site may contain links to other sites. We are not responsible for the privacy practices or the content of such web sites.
Our site uses an order form for customers to request information, products, and services. We collect visitor's contact information and unique identifiers. Contact information from the order form is used to send orders and information about our company to our customers. The customer's contact information is also used to get in touch with the visitor when necessary. Unique identifiers are collected from Web site visitors to verify the user's identity and for use as account numbers in our record system.
Security
This site has security measures in place to protect the loss, misuse and alteration of the information under our control. All data is protected using the most advanced methods available. We do not store financial information like credit card numbers or personal information like social